Refund policy

Our 30-Day Results-Based Money-Back Guarantee

We stand behind the effectiveness of our product. If you have been using FELT as directed for up to 30 days and your iron levels have not improved, we will issue a full refund of your purchase price.

How the Guarantee Works

To qualify for a refund under our 30-Day Results-Based Guarantee, the following conditions must be met:

• Baseline blood test: You must provide a copy of a blood test (iron panel or CBC) taken on or before your purchase date, or within 7 days of your first order, showing your starting iron levels.
  
  

• Follow-up blood test: You must provide a copy of a follow-up blood test taken within the 30-day window (no later than 30 calendar days from the date of your original order) showing that your iron levels have not increased.
  
  

• Both tests must be dated: Blood test results must include the date the test was performed, the name of the testing laboratory or healthcare provider, and the relevant iron markers (e.g., serum iron, ferritin, transferrin saturation, or hemoglobin).
  
  

• Product return: You must return any remaining, unused product to us at your expense. A prepaid return label or return address will be provided upon approval of your refund claim.
  
  

• Consistent use: The product must have been used as directed throughout the guarantee period. We reserve the right to deny refund claims where usage was clearly inconsistent with the recommended directions (e.g., a full 30-day supply remains unopened).
  
  

How to Submit a Guarantee Claim

To initiate a refund under the 30-Day Guarantee, contact our customer support team and include:

• Your order number
  
  

• A copy of your baseline blood test with date
  
  

• A copy of your follow-up blood test with date (taken within the 30-day window)
  
  

• Your name and contact information
  
  

Our team will review your submission within 5 business days. If your claim is approved, we will provide return instructions for any remaining product and issue a full refund to your original payment method within 7–10 business days of receiving the returned product.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, we will make it right. Claims must be submitted within 30 days of receiving your order. For packages lost in transit, claims must be submitted within 30 days of the estimated delivery date.

If your claim is approved, we will either:

• Ship a replacement within 3 business days, or
  
  

• Issue a refund to your original payment method within 7–10 business days.
  
  

To submit a claim, contact our support team and include:

• A clear photo of the issue
  
  

• Your order number
  
  

• A short description of the problem
  
  

Refund & Replacement Exceptions

Refunds and replacements cannot be provided in the following situations:

Wrong Address

If the shipping address provided is incorrect or insufficient and the package is returned, the customer is responsible for reshipment costs once a correct address is confirmed.

Unclaimed Packages

Orders returned as unclaimed (not picked up or accepted) may be reshipped at the customer’s expense.

Change of Mind

Outside of the 30-Day Results-Based Guarantee described above, we do not offer refunds for change of mind or buyer’s remorse. If you wish to return an unopened product for any reason other than a verified lack of results, please contact our support team to discuss options on a case-by-case basis.

Customs Rejection (International Orders)

If a package is rejected by customs and returned, we cannot issue a refund. Customers are responsible for understanding and complying with import duties, taxes, and regulations in their region.

Orders Already in Production or Shipped

Orders that have entered production or have already shipped cannot be canceled or refunded prior to delivery. Once received, the 30-Day Results-Based Guarantee applies.

Abandoned Shipments

If a carrier abandons or destroys a shipment due to an incorrect address, failure to pay duties/taxes, or inability to reach the recipient, we cannot offer a refund or replacement.

Chargebacks

We kindly ask all customers to contact us first if you face issues. We are committed to finding the right solution for you, whether that means a replacement, refund, or store credit.

To ensure a smooth and fair process:

• Please initiate all refund or return requests through info@feltrise.com within the 30-day period.

• If a chargeback or payment dispute is filed before contacting us, the refund/return process (including our 30-day policy) will be considered invalid.

• By bypassing our support team and initiating a chargeback directly with your bank, you may lose eligibility for both refunds and replacements.

We believe in resolving problems with care and fairness, and we encourage you to give our support team the opportunity to assist you before escalating the matter.

Late or Missing Refunds

If you have not received an expected refund:

1. Check with your payment provider or card issuer, as refund posting times vary.
   
   

2. Contact your bank directly, as processing delays are common.
   
   

3. If you still cannot locate your refund, contact our support team and we will assist you.

Important Disclaimers

FDA Disclaimer

These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease. The 30-Day Results-Based Guarantee is a customer satisfaction policy and is not a claim of guaranteed medical outcomes. Individual results may vary. Consult your healthcare provider before starting any supplement, especially if you are pregnant, nursing, taking medication, or have a medical condition.

Health Information Privacy

Any blood test results or health information submitted as part of a refund claim will be used solely for the purpose of processing your refund request. We will not share, sell, or use your health information for any other purpose. All submitted health documents will be securely deleted within 30 days of your refund claim being resolved.

Not Medical Advice

Nothing in this policy or on our website constitutes medical advice. The requirement of blood tests for our guarantee is solely a condition of our refund policy and should not be interpreted as a recommendation to alter your medical care. Always follow the guidance of your healthcare provider regarding blood testing and iron supplementation.

Limitation of Liability

Our liability under this policy is limited to the original purchase price of the product. We are not responsible for the cost of blood tests, medical visits, or any other expenses incurred in connection with the use of our product or the pursuit of a refund claim.

Contact Us

For any questions about this policy or to submit a refund claim, please reach out to our customer support team at [info@feltrise.com] or through the contact form on our website.

FELT reserves the right to update or modify this Refund & Return Policy at any time. Changes will be posted on our website and will apply to all orders placed after the date of the update.